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Please, contact us for any further inquiries about our money-back process or natural product return policy.
We are here to help ensure your satisfaction with our customer service policies.
**Please, clarify if you want a partial or total return
Money back guarantee
Refund process
If a customer wishes to cancel an order before it is shipped, a full refund of the paid amount will be processed. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon with the customer.
The cancellation request must be submitted in writing to our customer service department before the order is processed for shipment. Once the order has been shipped, the customer must follow the standard return process outlined below.
Returns for natural products
Return conditions
We accept returns of natural products within 8 days of the delivery date, provided the products have not been used and are in their original condition and unopened packaging.
To initiate a return, the customer must contact our customer service department for specific instructions and a return authorization number.
The customer is responsible for covering the return shipping costs unless the return is due to our error (incorrect or defective product).
Inspection and refund
Once the returned products are received, an inspection will be conducted to verify their condition. Refunds will be processed within 15 business days after receiving and verifying the returned products.
The refund will be issued through the same payment method used for the original purchase, unless otherwise agreed upon with the customer.
Exceptions and additional notes
Non-returnable products
We do not accept returns for products that have been opened or used, unless they are defective.
Policy modifications
We reserve the right to modify this policy at any time without prior notice. Modifications will become effective immediately upon publication on our website.